Privacy Policy

1. Company Information

• Name: Yuka-Han & Co. (株式会社ユカハン)
• Address: 2-5-21 Ohanajaya, Katsushika-ku, Tokyo, Japan
• Contact: contact@yuka-han.com

2. Basic Policy

Yuka-Han & Co. (the "Company") plans, develops, and operates accommodation facilities and provides vacation-rental management services. We regard the proper handling of our customers' personal information as a social responsibility. The Company complies with the Act on the Protection of Personal Information and other applicable laws and guidelines, and appropriately acquires, uses, and manages personal information in accordance with this Privacy Policy.

3. Personal Information We Collect

• We collect personal information in the following situations.
• (1) When you use our inquiry / document-request form
• ・Name
• ・Company or business name
• ・Email address
• ・Phone number
• ・Address and facility name
• ・The type and content of your inquiry, and any attachments
• (2) When you subscribe to our newsletter or announcements
• ・Name and email address
• (3) When you use the check-in form for an accommodation facility (checkin.airchoice.jp)
• ・Booking information (check-in and check-out dates, number of guests, estimated arrival and departure times, means of transportation, etc.)
• ・The guest's name, address, date of birth, nationality, and occupation
• ・For foreign guests without an address in Japan, passport information and a copy (image) of the passport
• (4) Automatically, when you use this website
• ・Cookies, access logs, browsing history, IP address, device and browser information, etc.

4. Purposes of Use

• We use the personal information we collect within the scope of the following purposes.
• ・Responding to and handling inquiries and consultations
• ・Providing our services, entering into and performing contracts, and related communications
• ・Informing you about our services, campaigns, seminars, and useful information (including distribution of newsletters and announcements)
• ・Conducting surveys and analysis to improve our services and develop new ones
• ・Analyzing website usage and creating statistical data (processed so that individuals cannot be identified)
• ・Preparing and retaining the guest register as required by the Inns and Hotels Act
• ・Communications and guidance regarding your use of the accommodation facility
• ・Distributing information such as discounts and campaigns for returning guests (email address only)
• ・Business communications incidental to the above

5. Newsletters and Opt-Out

Within the purposes described above, we may send newsletters, announcements, and other information to those who have contacted us or subscribed. You can stop receiving these at any time via the unsubscribe link at the bottom of each email or by contacting us using the details at the end of this policy. Please note that essential communications regarding contracts or the handling of your inquiry may still be sent after you unsubscribe.

6. Provision to Third Parties

• Except in the following cases, the Company will not provide personal information to third parties without obtaining the individual's prior consent.
• ・When required by law
• ・When necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent
• ・When it is necessary to cooperate with a government agency carrying out duties prescribed by law

7. Outsourcing and Use of External Services

To the extent necessary to achieve the purposes of use, we may outsource the handling of personal information. We also use external services (including cloud providers) for inquiry handling, email distribution, and website operation. Some of these providers may store or process personal information outside Japan. In all cases, we select appropriate providers, establish confidentiality and other arrangements, and exercise necessary and appropriate supervision.

8. Main External Services Used

• ・Mailchimp (The Rocket Science Group LLC, USA): newsletter distribution and subscriber management
• ・Resend (USA): sending and receiving inquiry content
• ・Vercel (USA): website hosting
• ・Google Analytics (Google LLC, USA): access analysis
• ・Google reCAPTCHA (Google LLC, USA): prevention of fraudulent submissions

9. Cookies and Access Analysis Tools

This website uses cookies to improve usability and understand access trends. We also use Google Analytics, which uses cookies to collect access information. The information collected is processed anonymously and does not identify individuals; it is managed in accordance with Google's privacy policy. You can refuse this data collection by disabling cookies in your browser settings. We also use Google reCAPTCHA to prevent fraudulent submissions; its use is subject to Google's privacy policy and terms of service.

10. Security Measures

The Company takes necessary and appropriate security measures—such as access-rights management, encryption of communications, and monitoring of handling status—to prevent the leakage, loss, or damage of the personal information it collects. In addition, the guest register and copies of passports are retained for three years as required by the Inns and Hotels Act, and are appropriately deleted after the retention period. This information will not be provided to third parties except when requested by an administrative agency in accordance with the law.

11. Disclosure, Correction, and Suspension of Use

If an individual requests disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of their retained personal data, we will verify their identity and respond promptly within a reasonable scope in accordance with the law. Please make such requests via the contact details at the end of this policy.

12. Minors' Personal Information

If a minor uses our services, we ask that the information be provided with the consent of a parent or guardian.

13. Changes to This Privacy Policy

This policy may be revised as necessary in response to changes in laws or our services. When we make significant changes, we will announce them on this website. The revised policy takes effect when posted on this page.

14. Contact

For inquiries regarding the handling of personal information, or to make requests such as disclosure, please contact us through the inquiry form on this site or at contact@yuka-han.com.